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Career Opportunities

Help Desk Support Analyst

Job Title
Help Desk Support Analyst
Job ID
27072626
Location
Franklin,  TN 37067
Other Location
37067
Description

Help Desk Support Agent

The Support Desk Analyst is responsible resolving information technology related issues and troubleshooting technical problems for the organization.

Essential Functions

  • Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues, Microsoft applications, etc.; scheduling maintenance
  • Installing and setting up equipment and hardware/software for new and existing employees; 
  • Performing upgrades when necessary
  • Performs other duties as assigned

Requirements

  • Associates Degree in Computer Science is preferred or related field experience
  • 2-4 years of experience in a technical support services role
  • Must be able to function in a fast paced, multi-tasking environment
  • Experience supporting a multi-site organization a plus
  • Must have positive customer relations/service experience
  • Must be able to demonstrate strong interpersonal and communication skills

Option 1: Create a New Profile

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