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Career Opportunities

Jr- Midlevel Client Implementations/ Project Coordinator

Job Title
Jr- Midlevel Client Implementations/ Project Coordinator
Job ID
27130680
Location
Brentwood,  TN 37027
Other Location
Description

Title:  Client Implementations/ Project Coordinator

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description

Our client is looking to add a Junior - Midlevel Project Coordinator/ Client Implementations Coordinator to their team.  We are looking for someone who is highly motivated, has a 'go-getter' mentality, understands how to speak with different personalities as they're associated with client needs, and has excellent phone and email presence with clients would prosper in this role.  Also, someone who has managed projects in the past is desired.

Our client is a leading provider of risk and vendor management software.  Their product offerings include vendor management, enterprise risk management, business continuity planning, compliance management, findings management, and cybersecurity management.

THE ROLE

We are currently seeking an Implementation Coordinator to join our growing team in Brentwood, TN! The Implementation Coordinator is to ensure a high degree of satisfaction with our products and services. Each coordinator will develop expert knowledge of and be responsible for implementing clients on software. Implementations consist of coordinating and scheduling kick-off calls, training clients, project management of implementation, on-site services, follow up and more.

YOU WILL

  • Learn and become an expert on software suite
  • Coordinate and schedule kick off calls
  • Manage client implementations from contract execution to go live
  • Ensure that all projects and deliverables are timely and within the scope of contract provisions
  • Develop and/or utilize a detailed project plan to track progress
  • Manage changes in project scope, schedule and costs; i.e. contract addenda
  • Measure project performance using appropriate systems, tool and techniques
  • Schedule and train clients on software
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stake holders
  • Assist in supporting clients via ticketing system and phone system

THE ESSENTIALS

  • Project management experience preferred
  • Training experience required (training on SaaS a plus)
  • Customer service experience required
  • Help desk experience preferred
  • Excellent client facing and internal communication skills
  • Good collaborative skills, applied successfully within team as well as with other areas
  • Ability to effectively influence and guide clients
  • Excellent written and verbal communication skills
  • Solid organizational skills with attention to detail and multi-tasking
  • Strong working knowledge of Outlook
  • Preferred knowledge of support applications, project management software, Sales Force
  • Bachelors degree preferred

WE OFFER

  • A fun, fast-paced work environment
  • A generous paid time off (PTO) package; including holidays
  • Community and social events to keep you connected and engaged
  • A comprehensive benefits package including company-paid and voluntary options
  • Retirement option with employer match

And much more!

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